Posted Oct 12, 2020 22 views
- Responsible for monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives.
- The Quality Assurance Specialist evaluates both verbal and written customer contacts with agents.
- The Quality Assurance Executive will fairly and consistently review the calls of agents for accuracy, identify strengths and opportunities for improvement so that agents can provide an excellent standard of support and experience to our customers.
- The Quality Assurance Executive the call quality results and provides feedback and trend data to the Team Leaders and Manager as required.
- As part of the job the Quality Assurance Executive will develop training needs analysis report on a monthly basis.
- This role is heavily analytical and requires critical thinking skills.
Job Details
BIMA (Milvik) Mobile Pakistan (Pvt.) Ltd.
BIMA is one of the fastest-growing impact and tech companies in the world. We use disruptive mobile technology to bring insurance and health services to consumers with low incomes. BIMA is committed to disrupting the traditional insurance industry and democratizing access to vital services for billions of under-served families around the globe. In just nine years, we’ve built a customer base of over 30 million subscribers in 11 countries across Africa and Asia. Joining BIMA at this stage provides an opportunity for you to truly influence the strategy of a global, growing business. We are a vibrant company where ideas and passion are welcomed, and you get real responsibility from day one. We have brought together some of the best talent from World leading organisations to create a company that truly celebrates diversity. Our people are our greatest asset and, as an equal opportunities employer encourage applicants from diverse backgrounds to work with us./p/p
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