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Job Description

Responsibilities:

  • Manage incoming calls & incoming customer traffic.
  • Generating sales leads that develop into new customers.
  • Manage customer traffic within the office to ensure that key service standards are met.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Assist in ensuring consistency of internal / external customer experiences by inculcating a Service Culture and leading by example.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

·        Using/Updating the CRM and ensuring account managers are aware of changes within clients.

Requirements

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Job Details

Job Channel:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
Fresh - 6 Years
Apply Before:
Oct 10, 2017
Posting Date:
Sep 13, 2017
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Bin Alam Group

Real Estate/Property · 11-50 employees - Lahore

Bin Alam Group

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