Customer Service Assistant

Bindia Verified

Lahore , Pakistan

Posted Oct 06, 2020 400 views Report Job

PKR. 80,000 - 125,000/Month

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Job Description

Company’s info

  • Bendia is physically located in Copenhagen, Denmark, A restaurant & Takeaway chain, well-known & well-established for last 18 years.
  • Owner is from Lahore who lived in Copenhagen, Denmark most of his grown-up life.
  • We have an outsourced office at Lahore (pk office) & an office in Copenhagen Denmark (dk office)

Contract & Stability

  • We’ll sign a long-term contract.
  • Twice a year review for better salary.

Ease of work

  • Advantage of sitting beside the Web-development team.
  • Grooming for the western style of HR & customer service.
  • We keep building a system that work becomes documented, structured & easy.

Tasks (Staff, customers & suppliers related)

  • Customer communication (mail, chat & calls) like complaints, queries, catering etc.
  • Staff communication regarding scheduling & everyday work situations & mistakes
  • By using our backend arranging job interviews, trainings, feedbacks and control
  • Communication (email & calls) with suppliers & business partners
  • Making staff schedules.
  • Writing / editing staff training program
  • Checking staff attendances
  • Archiving and organising
  • Formulating company policies and procedures 
  • Answering Customer Reviews

Skills required

  • Excellent written & spoken English equivalent to IELTS 7.0
  • Excellent communication & expression abilities
  • Details orientation.
  • Structured and organised output.

What counts

  • Studied in good institutions
  • Level of availability for the company
  • Leadership nature to solve issues
  • Detail Oriented mind
  • Structured & organised mind
  • Disciplined & Punctual nature
  • Responsible nature
  • God given common sense
  • Happy to accept new challenges
  • Focused mind  
  • Seeing pride in your work
  • Independent doer & thinker
  • International customer service experience

No Go

  • Smoking
  • Private calls / chat
  • Use of phone during work
  • Private meetings during work and even in breaks
  • Loose talk
  • Misbehaving
  • Irresponsible and careless attitude

Working hours

  • We promise min. 40 to 50 hrs weekly = 200h monthly
  • 6 days’ work week.
  • 8h Shift within 13.00 till 03.00

Salary

  • We pay an hourly wage
  • After training hourly wage will be 400 - 650 Rs/h (80 to 125 k per month)
  • Free lunch & refreshments
  • Generous Bonuses

Raise, bonuses & prospects are based upon

  • Mistake free work
  • Responsibility level
  • Systematic work
  • Output
  • Seniority 
  • Completion speed
  • A good relationship with the DK office
  • Seeing the future in working with us as a partner by establishing an outsourcing business

Hiring procedure

  • Verbal Interview with the owner
  • Written English test
  • Task tests in the office
  • See and watch shift
  • Contract & Training

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Wapda Town, Lahore, Pakistan
Gender:
Male
Age:
22 - 38 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (A person with experience in Customer Communication & handling Administrative/Managerial tasks will be preferred)
Apply Before:
Nov 07, 2020
Posting Date:
Oct 06, 2020
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Bindia

Hotel Management / Restaurants · 51-100 employees - Lahore

We'r Denmark based company and have office in Pakistan. Company hiring IT staff in Pakistan.