Company’s info

1.      Bindia is physically located in Copenhagen, Denmark, A restaurant & Takeaway chain, well-known & well-established for last 18 years.

2.      Owner is from Lahore who lived in Copenhagen, Denmark most of his grown-up life.

3.      We have an outsourced office at Lahore (pk office) & an office in Copenhagen Denmark (dk office)

Contract & Stability

5.      We’ll sign a long-term contract.

6.      Twice a year review for better salary.

Ease of work

7.      Advantage of sitting beside the Web-development team.

8.      Grooming for the western style of HR & customer service.

9.      We keep building a system that work becomes documented, structured & easy.

Tasks (Staff, customers & suppliers related)

  1. Customer communication (mail, chat & calls) like complaints, queries, catering etc.
  2. Staff communication regarding scheduling & everyday work situations & mistakes
  3. By using our backend arranging job interviews, trainings, feedbacks and control
  4. Communication (email & calls) with suppliers & business partners
  5. Making staff schedules.
  6. Writing / editing staff training program
  7. Checking staff attendances
  8. Archiving and organising
  9. Formulating company policies and procedures 
  10. Answering Customer Reviews

Skills required

  1. Excellent written & spoken English equivalent to IELTS 7.0
  2. Excellent communication & expression abilities
  3. Details orientation.
  4. Structured and organised output.

What counts

15.  Studied in good institutions

16.  Level of availability for the company

17.  Leadership nature to solve issues

18.  Detail Oriented mind

19.  Structured & organised mind

20.  Disciplined & Punctual nature

21.  Responsible nature

22.  God given common sense

23.  Happy to accept new challenges

24.  Focused mind  

25.  Seeing pride in your work

26.  Independent doer & thinker

27.  International customer service experience

No Go

28.  Smoking

29.  Private calls / chat

30.  Use of phone during work

31.  Private meetings during work and even in breaks

32.  Loose talk

33.  Misbehaving

34.  Irresponsible and careless attitude

Working hours

35.  We promise min. 40 to 50 hrs weekly = a min of 200h monthly

36.  6 days’ work week.

37.  8h Shift within bracket 12.00 till 02.00

Salary

39.  We pay hourly wage

40.  After training hourly wage will be 400 - 650 Rs/h (80 to 125 k per month)

41.  Free lunch & refreshments

42.  Generous Bonuses

Raise, bonuses & prospects are based upon

43.  Mistake free work

44.  Responsibility level

45.  Systematic work

46.  Output

47.  Seniority 

48.  Completion speed

49.  Good relationship with the DK office

50.  Seeing future in working with us as a partner by establishing an outsourcing business

Hiring procedure & Job security

51.  Verbal Interview with the owner

52.  Written English test

53.  Task tests in office

54.  See and watch shift

55.  Contract & Training

56.  Guarantee from employee:  A Stamp paper contract & a signed bank cheque equals to the salary amount of the notice period

Guarantee from employer: A stamp paper contract which equals the notice period’s salary in employees’ favour

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Punjab Cooperative, Lahore, Pakistan
Gender:
Male
Age:
24 - 32 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Please apply only if your are an experienced professional in customer services and your English language skills are equivalent or above IELTS 7.0)
Apply Before:
Jan 28, 2021
Posting Date:
Dec 28, 2020

Bindia

Hotel Management / Restaurants · 51-100 employees - Lahore

We'r Denmark based company and have office in Pakistan. Company hiring IT staff in Pakistan.

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