This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 22, 2020 17 views
PKR. 20,000 - 25,000/Month
- We are hiring a Customer Service Representative for a USA based project to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma (Intermediate) , general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Details
Industry:
Functional Area:
Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
Male
Age:
18 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
Apr 22, 2020
Posting Date:
Mar 22, 2020
Bini Telecom PVT
Telecommunication / ISP · 11-50 employees - Rawalpindi
pBini Telecom PVT/p
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