Customer Relationship Manager

Biotech Packages Pvt.ltd Verified

Lahore , Pakistan

Posted Dec 29, 2020 293 views

PKR. 35,000 - 45,000/Month

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Job Description

Customer Relationship Manager Job 

  • We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships.
  • The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
  • You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
  • To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the core values of the organization.
  • You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
  • Ultimately, an outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

  • A bachelor’s degree in Administration or related field.
  • A minimum of 3 years’ experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
MBA or BBA
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 29, 2021
Posting Date:
Dec 29, 2020
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Biotech Packages Pvt.ltd

Packaging · 101-200 employees - Lahore

Dealing in printing and packaging for cosmetic , pharmaceutical and consumer products.

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