· To accept circumstances and team as a leader of total Complaint staff in order to monitor and enhance individual or team performance, and to take appropriate and correct action accordingly
· To take all measures of complain registrations and device the SOP of complaint Department with HR
· Hand on experience in call handlings, gathering customer feedbacks, security check on all outgoing and incoming calls for recovery process
· To understand all the reason behind customer complaints and steps towards their solutions
· To liaise with clients on a weekly or monthly basis about company installments and report to business partner on the level of customer complaint resolutions.
· To ledge all the complaints or red graded complains through filing with the collaboration of Recovery Department
· To be in associate with upper management about all the complains and how it can be improve or solve more properly
· To review all the outgoing or ingoing calls to get check on staff’s response against complain handlings
· To participate in all ongoing or upcoming training programs on employee development or any other demanded.
· To lead a team in order to enhance company customer centricity
· To support all the legislative activities inbound or outbound of department
· Monthly Departmental report to HR Department by 10th of every month
Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a lea ...Read More