Posted Nov 21, 2019 7 views
- To accept circumstances and team as a leader of total Complaint staff in order to monitor and enhance individual or team performance, and to take appropriate and correct action accordingly·
- To take all measures of complain registrations and device the SOP of complaint Department with HR·
- Hand on experience in call handling, gathering customer feedbacks, security check on all outgoing and incoming calls for recovery process·
- To understand all the reason behind customer complaints and steps towards their solutions·
- To liaise with clients on a weekly or monthly basis about company installments and report to business partner on the level of customer complaint resolutions.·
- To ledge all the complaints or red graded complains through filing with the collaboration of Recovery Department·
- To be in associate with upper management about all the complains and how it can be improve or solve more properly
- To review all the outgoing or ingoing calls to get check on staff’s response against complain handling·
- To participate in all ongoing or upcoming training programs on employee development or any other demanded.
- To lead a team in order to enhance company customer centricity·
- To support all the legislative activities inbound or outbound of department·
- Monthly Departmental report to HR Department by 10th of every month
Skills
Job Details
Blue Group Of Companies
Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative / Service Desk Coordinator
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
