Complaint Manager

Blue Group Of Companies Verified

Lahore , Pakistan

Posted Nov 26, 2019 396 views Report Job

PKR. 40,000 - 60,000/Month

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Job Description

·         To accept circumstances and team as a leader of total Complaint staff in order to monitor and enhance individual or team performance, and to take appropriate and correct action accordingly

·         To take all measures of complain registrations and device the SOP of complaint Department with HR

·         Hand on experience in call handlings, gathering customer feedbacks, security check on all outgoing and incoming calls for recovery process

·         To understand all the reason behind customer complaints and steps towards their solutions

·         To liaise with clients on a weekly or monthly basis about company installments and report to business partner on the level of customer complaint resolutions.

·         To ledge all the complaints or red graded complains through filing with the collaboration of Recovery Department

·         To be in associate with upper management about all the complains and how it can be improve or solve more properly

·         To review all the outgoing or ingoing calls to get check on staff’s response against complain handlings

·         To participate in all ongoing or upcoming training programs on employee development or any other demanded.

·         To lead a team in order to enhance company customer centricity

·         To support all the legislative activities inbound or outbound of department

·         Monthly Departmental report to HR Department by 10th of every month

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Customer Care Services
Job Location:
TECH Society, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Bachelors in Marketing
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Dec 26, 2019
Posting Date:
Nov 26, 2019
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Blue Group Of Companies

Real Estate/Property · 301-600 employees - Lahore

Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a lea ...Read More

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