Complaint Manager

Blue Group Of Companies Verified

Lahore , Pakistan

Posted Aug 01, 2019 477 views

PKR. 60,000 - 90,000/Month

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Job Description

  • To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
  • To manage the resolution of customer complaints, within given timescales.
  • To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
  • To be the main point of contact for tenants receiving services from Mears, maximizing customer satisfaction and ensuring full communication at all times.
  • To be responsible for investigation, resolution and reporting of all customer related complaints.
  • To input all complaints onto the Mears database, reporting and seeing through to completion.
  • This will involve completing Client paperwork to ensure 360 degree communication.
  • To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants are kept fully informed of progress at all times.
  • Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
  • To act as an ambassador for assert and behave in a professional and courteous manner at all times.
  • To be pro-active in the development of good relations within the community and this may involve attending Client Meetings or attending tenant groups, to update on complaints, this would be by exception.
  • Going through the list of complaints from customers
  • Understanding the reasons and factors behind complaints and work towards solving customers’ problems
  • Monitoring complaints and working towards reducing their numbers
  • Meeting with product development teams and relaying customer complaints related to the product
  • Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service
  • Supervising customer support teams
  • Organizing workshops and training programs to improve the efficiency of customer service
  • Excellent communication skills
  • Good writing skills
  • Excellent troubleshooting abilities
  • Must be quick and alert to customer demands and complaints
  • Must be organized and meticulous in work
  • Ability to maintain excellent customer relations
  • Ability to work under stress since the job can frequently tend to be very stressful
  • Must be highly result oriented
  • Ability to analyze information and come to conclusions based on presented data
  • Ability to communicate effectively both orally and in writing
  • Self-motivated, manage time working on multiple projects simultaneously

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Customer Care Services
Job Location:
TECH Society, Lahore, Pakistan
Minimum Education:
Career Level:
Experienced Professional
4 Years - 6 Years
Apply Before:
Aug 31, 2019
Posting Date:
Aug 01, 2019
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Blue Group Of Companies

Real Estate/Property · 301-600 employees - Lahore

Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a lea ...Read More

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