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Posted Jul 14, 2017 8 views
PKR. 10,000 - 15,000/Month
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- Contact businesses or private individuals by phone
- Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
- Describe products and services
- Respond to questions
- identify and overcome objections
- take the customer through the sales process
- obtain customer information
- obtain possible customer leads
- maintain customer/potential customer data bases
- follow up on initial contacts
- complete records of telephonic interactions, orders and accounts
Skills
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Rotating
Department:
Logistics
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Aug 15, 2017
Posting Date:
Jul 14, 2017
blueEX is an innovative technology based logistics company ready to take on the increasing challenges of a growing e-commerce industry in Pakistan and abroad.
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