Posted Sep 25, 2019 4 views
Candidates Must be able to Communicate in English with Patients clearly and confidently, English Fluent candidates are likely to be considered for this position with american or neutral accent.
Back Office DDS an international medical back office currently seeking talented Staff to join our expanding medical back office team.
Main Duties
- Answer incoming calls
- Act as an initial point of contact for our patients
- To deal with patients and colleagues in a professional and courteous manner
- To identify patients needs and act on them quickly and effectively
- Adhere to the high level of customer service that this organization is known for (incoming calls, e-mails & proactive monitoring)
- To support new members of staff dealing with any queries they may have
- To help with other administration and office duties
Essential Skills and Experience
- Experience in a call centre and customer services environment
- Professional and courteous manner
- Excellent communication and interpersonal skills
- Must have Excellent English listening, and speaking skills. Must be confident with speaking over the phone
- Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
Excellent introductory and on-going training is provided for successful candidates The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base. A chance to progress over time to our more technical team and/or supervisor team is available
Job Details
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