Posted Nov 01, 2019 14 views
*Manage large amounts of incoming and outgoing calls
*Provide accurate, valid and complete information by using the right methods/tools
*Follow communication procedures, guidelines and policies
*Resolve customer complaints via phone, email or social media
*Greet customers warmly and ascertain problem or reason for calling
*Inform customer of deals and promotions
*Sell products and services
*Work with customer service manager to ensure proper customer service is being delivered
*Compile reports on overall customer satisfaction
*Assist with placement of orders, refunds, or exchanges
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