Tech Support Engineer

Breakthru Verified

Karachi , Pakistan

Posted Feb 19, 2021 138 views Report Job

PKR. 60,000 - 90,000/Month

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Job Description

Education: Bachelor’s with skills in Software Support

Experience: 1 – 2 years of Customer support / technical tools JavaScript, .Net, SQL

Timings: 6 PM to 3 AM / 9 PM to 6 AM (Monday to Friday)

We are seeking experienced Developer Support Engineers for our Development department.

As a Developer Support Engineer, you will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end-users while also supporting a wide range of technologies.

Job Responsibility:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ask customers targeted questions to quickly understand the root of the problem
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals

Candidacy Requirements:

  • Experience with a JIRA-based workflow
  • Experience with web services, REST, and HTTP
  • Experience with JavaScript development
  • Experience with CSS and HTML code
  • Experience in software development .NET (C#)
  • Experience with MSSQL and basic database querying.
  • Good at debugging/troubleshooting
  • Excellent communication skills and ability to work well with customers
  • Ability to work as part of a team and escalate problems as needed
  • Self-starter

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Bachelor’s with skills in Software Support
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 20, 2021
Posting Date:
Feb 19, 2021
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Information Technology · 201-300 employees - Karachi

We are a growing technology and services company offering cutting edge messaging and AI products and services to online advertisers. Over 10,000 firms in the US, Canada and Australia use our chat and messaging solution to enable increased profitability for their businesses.

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