• Managing incoming calls and customer service inquiries
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer calls, E-mails, Text messages , Whatsapp messages
  • Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
  • Managing Inventory on website(s)
  • Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
  • Provide Returns/Exchange solution to customers (Update XLS sheets and dashboard)
  • Co-coordinating daily deliveries with production manager.
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Follow-up on orders from production till delivery

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
25 - 40 Years
Minimum Education:
Career Level:
Entry Level
Less than 1 Year - 8 Years
Apply Before:
Apr 26, 2023
Posting Date:
Mar 26, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:


Apparel/Clothing · 1-10 employees - Lahore


What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Service Executive

Fast Cables Limited, Lahore, Pakistan
Posted May 16, 2023

Customer Service Executive

We Care Here, Lahore, Pakistan
Posted May 19, 2023

Customer Service Executive

Fast Cables Limited, Lahore, Pakistan
Posted May 05, 2023

Customer Service Representative

Realtime Marketing (Pvt.) Ltd, Islamabad, Pakistan
Posted May 28, 2023
View All
I found a job on Rozee!