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Job Description

Job Overview

The Healthcare Operations Manager (HOM) will be serving in a leadership role to oversee all the operations conducted here at Buch International Hospital, Multan (BIH). The individual will be expected in their role to manage and supervise all sub-ordinates and engage in building a healthy and comfortable environment at the hospital. Added to that, we are expecting to hire an individual who is compassionate and reasonable in their leadership style displaying a non-discriminatory and a professional behaviour with all the employees and any external parties (such as patient visitors) that they come across.

Key Duties & Responsibilities

The Healthcare Operations Manager (HOM) will be directly reporting to the COO. The duties of the HOM include, but are not limited to, the following:

·         Manage the daily operations of the hospital incorporating excellent communication and leadership skills.

·         Lead the operations staff in the preparation and effective implementation of the quarterly and annual budgets.

 ·         Bridge gap between the operations department and other BIH units (for eg., between the doctors and department managers)

 ·         Experienced in evaluating efficiency of current process and procedures currently implemented.

 ·         Recommend any changes that might be benefiting BIH and improving its operating functionality.

 ·         Knowledge of the different healthcare operations and resourceful on assisting in the completion of those tasks.

 ·         Practice self-compliance of all relevant polices and advising the same for all staff, and supervising the operations dept (and other collaborating depts, such as Finance, Legal/ Governmental, HR and Admin) in concern to that.

 ·         Report any concerning actions/ topics to the HR dept and ensuring steps taken.

 ·         Familiar with the required healthcare rules and regulations in Pakistan, and a determination to learn additional relevant information.

 ·         Excellent public speaking skills and ensure effective conveying of information.

 ·         Detail oriented and qualified to review operations policy.

 ·         Manage training sessions for staff, and conduct training sessions as required

 ·         Conduct supervision of, and provide assistance to tasks conducted in other departments as assigned by COO and/ or other C-Suite Executive, such as but not limited to the HR department, Finance department, Legal/Governmental and Admin department

 ·         Experience in preparing extensive schedules and carry out other clerical tasks as need be.

 ·         Capable of displaying flexibility in work routine, and work longer in certain times of heavy work load

 ·         Excellent decision making skills with proper judgement and/ or analysis conducted.

 ·         Evaluate the plan and action strategies of all under lying departments

 ·         Lead (and assist as required) in the financial model implementation at the hospital

 ·         Present conflict management in the operations department and all other areas as required, including between clinical and non-clinical staff.

 ·         Knowledge on legal/ governmental matters and relevant healthcare matters in Pakistan, and coordinating with the Hospital attorney for situations that need it.

 ·         Provide analytical skills on the accounting and financial data.

 ·         Research and work towards betterment and growth of the organization.

 ·         Participate in maintaining an excellent reputation of the hospital.

 ·         Ensure adhere to the operating budget for all corresponding departments.

 ·         Partake in ensuring quality care being offered to patients. Steps concerning that can comprise of but are not limited to the following:

 o    Promoting Patient Right and Responsibilities and performing annual reviews in coordination to the Healthcare rules and regulations of Pakistan.

 o    Coordinating with the Medical Director for effective usage of emergency codes.

 o    Leading the Assistant Manager HR and providing guidance with licensure verification of the clinical staff hired

 o    Ensuring compliance with all patient-relevant policies and addressing to any patient or their family’s/ legal associates’ concerns

 ·         Generate monthly reports for evaluation by the COO

 ·         Performance of a variety of tasks as addressed by the COO/ C-Suite Executive.

 PersPeron Specifications

·         Academic Qualification: Master’s Degree required (MBA in Healthcare or others Masters in Healthcare highly preferred)

 ·         Past Experience: Minimum of 7 years of professional experience, including at least 3 years of management experience and 3 years of experience directly related to Hospital Operations

 ·         Excellent leadership skills

 ·         Conflict management

 ·         Highly skilled in communication (both verbal and nonverbal)

 ·         Excellent Proficiency in English and Urdu

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bosan Road, Multan, Pakistan
No Preference
Minimum Education:
Degree Title:
MBA in Healthcare or others Masters in Healthcare highly preferred
Career Level:
Experienced Professional
Minimum Experience:
7 Years (Minimum of 7 years of professional experience, including at least 3 years of management experience and 3 years of experience directly related to Hospital Operations)
Apply Before:
Jul 04, 2021
Posting Date:
Jun 03, 2021
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Buch International Hospital

Healthcare / Hospital / Medical · 11-50 employees - Multan

The hospital is designed to provide Quality Healthcare in a ​Safe, Comfortable and Welcoming environment, for the Patients and Staff. This project provides a golden opportunity to the medical professionals to be a part of a world class hospital.

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