L2 Issue Handling scope:-

1) Any issue reported from L1 support or support L1 on finding root cause of issue.

2) Troubleshooting issues resulting from customizations.

3) Supporting issues related to outdated product.

4) Troubleshooting of integration issues.

5) Follow up with HP support for the issues that cannot be resolved by L1 & L2 support.

L2 REQUEST / CHANGE SCOPE:-

1) Tailoring and customization.

2) Any complex configuration that cannot be done by L1 team.

3) Providing monthly system health check report L1 team.

4) Deployment of new hot fixes and patches.

5) Support and managing changes for the existing integration and customization.

6) Testing of critical changes on preproduction environment before production deployment.

7) Fixing of application bugs if confirmed by HP support.

PRODUCTS:-

1) HP NNM (Netwrok node manager)

2) HP OMV (Operation Manager)

    modules: System Infra SPI, Vitualization Infra SPI, Cluster Infra SPI,   DBMS SQL SPI, DD Oracle SPI, Active directory SPI, Exchange SPI, Performance Manager.

3) HP BSM (Business Service Management)

    Module: BPM, SLM, Operations Bridge (OMI)

4) HPSM (Service Management)

Module: CMDB, KM, Incident Management, Problem management, Change management service catalog, Request management.

5) HP UCMDB (Universal discovery DB)

    Modules: UD

6) HP Site Scope

    Modules: Mount points (default)

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
BCS, MCS and HP certifications
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Dec 11, 2016
Posting Date:
Nov 10, 2016

Business Analytics

Information Technology · 1-10 employees - Islamabad

Business Analytics has been around for over for over 20 years, our presence as Business Analytics has come to Islamabad in January of 2010. We provide innovative Information Technology solutions to a diverse portfolio of customers ranging from Small & Medium Enterprises to Large Organizations, many of which are from the Fortune 500. Business Analytics has offices operating in different regions of the world including Middle East and Asia. We have a strong team of highly skilled resources with diverse business domains and technical expertise and knowledge. Business Analytics prides itself as actively supporting our customers locally, internationally and globally in not only improving their business efficiency but providing them with competitive advantage. Business Analytics resource pool includes certified technology professionals, project managers, business strategists and analysts, quality assurance professionals, documentation engineers, business process consultants and support specialists. Business Analytics provide high end technical solutions to customers in Telecommunications, Finance, Aviation, Healthcare, Utilities, Education, Government, Securities and Trading and Energy sectors. Business Analytics solutions and areas of expertise include Business Intelligence, Data Warehousing, Intelligent Web-Enabled Enterprise Applications, Web-Portals, ERPs, Research Oriented Industry Specific Tools that provide competitive advantage, Business Process Automation and Management solutions and IT and IS Services, Training and Consultancy. Business Analytics aspires to continue on its path of growth and excellence by venturing into complex and previously un-ventured technical and business areas giving a share of growth and excellence to our customers and the communities that we operate in. Business Analytics is CMMI Level3 certified company.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!