To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;
2. To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;
3. To devise strategy of collecting customer feedback and compiling it;
4. To promptly attend to customer feedback/complaints whether on telephone call or on feedback form/card;
5. To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;
6. To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;
7. To take MD, Regional Sales Manager or Zonal Sales Manager in case of complaints of emergency nature;
8. To proactively move for customer feedback on company products and services to listen to customer's voice;
9. To prepare data base of customers who call and fill up feedback cards and keep them informed about new products/promotions etc.
10. To devise strategy whereby customer care section of company personally interacts with customers at company operated sales outlets;
Our company manufactures bakery products and sells through its own outlets with a brand name of Cakes and Bakes. The company has a long history in providing quality bakery products to its customers throughout Pakistan.