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Job Description

To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;

2. To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;

3. To devise strategy of collecting customer feedback and compiling it;

4. To promptly attend to customer feedback/complaints whether on telephone call or on feedback form/card;

5. To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;

6. To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;

7. To take MD, Regional Sales Manager or Zonal Sales Manager in case of complaints of emergency nature;

8. To proactively move for customer feedback on company products and services to listen to customer's voice;

9. To prepare data base of customers who call and fill up feedback cards and keep them informed about new products/promotions etc.

10. To devise strategy whereby customer care section of company personally interacts with customers at company operated sales outlets;

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Multan Road, Lahore, Pakistan
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
2 Years ((Retail sales experience or experience of QA will be preferred.))
Apply Before:
May 17, 2019
Posting Date:
Apr 17, 2019
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Cakes and Bakes

Food & Beverages · 301-600 employees - Lahore

Our company manufactures bakery products and sells through its own outlets with a brand name of Cakes and Bakes. The company has a long history in providing quality bakery products to its customers throughout Pakistan.

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