Technical Support Engineer

Call Box BPO Verified

Islamabad , Pakistan

Posted Aug 30, 2021 135 views

PKR. 40,000 - 60,000/Month

Apply For This Job

Close

Job Description

Technical Support Representatives are the first point of contact for customers to receive technical assistance.

 General duties include:

  • Troubleshooting software and hardware support calls
  • Maintaining appropriate records of customer calls and problems in our database
  • Performing special project work as assigned by the manager
  • Achieve established standards for call/chat/email handling quality and productivity
  • Troubleshooting and Installation of Peripheral devices
  • Resolving problems both directly from customer and through technical escalation.  
  • Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.
  • Responsibility for documenting the configuration of the system.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Market Competitive salary will be offered

Qualifications:

  • Minimum Computer Science or Information Technology Bachelors
  • Experience with Windows operating systems
  • Prior experience troubleshooting technical problems recommended
  • Prior experience dealing with offshore customer recommended
  • Working Knowledge of Microsoft products
  • Basic understanding of Internet related software
  • Networking Skills recommended
  • Excellent Organizational skills
  • Strong Communication Skills - oral and written
  • Excellent Customer Service and Phone Skills
  • Excellent Problem Solving / Troubleshooting Skills
  • Ability to interact with customer’s daily
  • Ability to work as a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company
  • Ability to work weekends and holidays as needed

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Computer Science or Information Technology
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 01, 2021
Posting Date:
Aug 30, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Call Box BPO

BPO · 11-50 employees - Islamabad

Call Box BPO

Similar Job Titles

Technical Support Engineer

Electronic Security Company, Lahore, Pakistan
Posted Oct 04, 2021

Senior Technical Support Engineer

Programmers Force, Lahore, Pakistan
Posted Oct 14, 2021

Application / Technical Support Engineer

ePAGING, Karachi, Pakistan
Posted Oct 02, 2021

Specialist - HR Technical Support

ibex, Karachi, Pakistan
Posted Oct 15, 2021
View All