Technical Support Engineer

Call Box BPO Verified

Islamabad , Pakistan

Posted Aug 30, 2021 144 views

PKR. 40,000 - 60,000/Month

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Job Description

Technical Support Representatives are the first point of contact for customers to receive technical assistance.

 General duties include:

  • Troubleshooting software and hardware support calls
  • Maintaining appropriate records of customer calls and problems in our database
  • Performing special project work as assigned by the manager
  • Achieve established standards for call/chat/email handling quality and productivity
  • Troubleshooting and Installation of Peripheral devices
  • Resolving problems both directly from customer and through technical escalation.  
  • Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.
  • Responsibility for documenting the configuration of the system.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Market Competitive salary will be offered


  • Minimum Computer Science or Information Technology Bachelors
  • Experience with Windows operating systems
  • Prior experience troubleshooting technical problems recommended
  • Prior experience dealing with offshore customer recommended
  • Working Knowledge of Microsoft products
  • Basic understanding of Internet related software
  • Networking Skills recommended
  • Excellent Organizational skills
  • Strong Communication Skills - oral and written
  • Excellent Customer Service and Phone Skills
  • Excellent Problem Solving / Troubleshooting Skills
  • Ability to interact with customer’s daily
  • Ability to work as a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company
  • Ability to work weekends and holidays as needed

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Minimum Education:
Degree Title:
Computer Science or Information Technology
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 01, 2021
Posting Date:
Aug 30, 2021
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Call Box BPO

BPO · 11-50 employees - Islamabad

Call Box BPO

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