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Posted Aug 30, 2021 23 views
PKR. 40,000 - 60,000/Month
Technical Support Representatives are the first point of contact for customers to receive technical assistance.
General duties include:
- Troubleshooting software and hardware support calls
- Maintaining appropriate records of customer calls and problems in our database
- Performing special project work as assigned by the manager
- Achieve established standards for call/chat/email handling quality and productivity
- Troubleshooting and Installation of Peripheral devices
- Resolving problems both directly from customer and through technical escalation.
- Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.
- Responsibility for documenting the configuration of the system.
- Analyzing system logs and identifying potential issues with computer systems.
- Market Competitive salary will be offered
Qualifications:
- Minimum Computer Science or Information Technology Bachelors
- Experience with Windows operating systems
- Prior experience troubleshooting technical problems recommended
- Prior experience dealing with offshore customer recommended
- Working Knowledge of Microsoft products
- Basic understanding of Internet related software
- Networking Skills recommended
- Excellent Organizational skills
- Strong Communication Skills - oral and written
- Excellent Customer Service and Phone Skills
- Excellent Problem Solving / Troubleshooting Skills
- Ability to interact with customer’s daily
- Ability to work as a team
- Ability to multitask in a fast paced environment
- Ability to adapt to change and the changing needs of the company
- Ability to work weekends and holidays as needed
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Computer Science or Information Technology
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 01, 2021
Posting Date:
Aug 30, 2021
Call Box BPO
BPO · 11-50 employees - Islamabad
Call Box BPO
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