Call Center Head – Real Estate Lead Generation (Pakistan Operations for UAE Market)
HS Real Estate
Karachi , Pakistan
Posted Nov 05, 2025 60 views
We are seeking a dynamic and experienced Call Center Head to lead our real estate lead generation operations based in Pakistan, supporting UAE clients and property portfolios. The successful candidate will be responsible for building, training, and managing a high-performing telesales and lead generation team that directly supports sales activities in the UAE market. This role requires a strong leader with excellent communication, analytical, and operational management skills, capable of driving call center performance to meet business growth objectives in the competitive UAE real estate sector.
Key Responsibilities
Leadership & Strategy:
Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects. Develop and implement strategies to improve lead conversion rates and enhance client engagement. Set, monitor, and evaluate key performance indicators (KPIs) such as call targets, conversion ratios, and response times to ensure alignment with overall business goals.
Operations Management:
Design and enforce effective workflows, call scripts, and communication standards to maintain consistency in client interactions. Manage the implementation and ongoing use of CRM systems, call tracking tools, and data reporting dashboards. Coordinate daily operations between the Pakistan call center and UAE sales teams to ensure seamless lead handovers. Monitor call recordings and analyze drop-offs or quality issues to drive continuous improvement.
Performance & Quality Assurance:
Train, coach, and motivate telesales agents to deliver exceptional customer engagement and consistently meet sales targets. Ensure compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices. Establish feedback mechanisms to refine call scripts, lead qualification processes, and overall customer experience.
Collaboration & Reporting:
Work closely with UAE-based marketing, sales, and digital teams to align campaigns and messaging. Provide regular performance reports—daily, weekly, and monthly—with actionable insights. Identify emerging market trends and recommend adjustments to processes or strategies accordingly.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.
- 8 to 10 years of experience in call center management, including 3 to 5 years specifically in real estate lead generation or a closely related sector.
- Strong knowledge of UAE real estate market dynamics and lead nurturing cycles.
- Proven experience in setting up or scaling telesales and call center operations.
- Proficiency with CRM platforms such as Zoho, HubSpot, Salesforce, or similar tools.
- Excellent leadership, communication, and analytical skills.
- Ability to perform under pressure and manage a high volume of leads efficiently.
- Fluency in English is required; proficiency in Arabic or Urdu is a plus.
Preferred Qualifications and Benefits
- Competitive salary package commensurate with experience.
- Performance-based bonuses and incentive programs.
- Health insurance coverage and opportunities for professional development.
- Opportunity to work with a leading UAE real estate brand in a fast-growing environment.
This is a full-time, in-person position reporting to the Head of Sales – UAE / Director of Operations. Candidates must have at least three years of call center management experience and be fluent in English. This role offers a unique opportunity to contribute to a high-growth real estate enterprise focused on the UAE market.
Skills
Job Details
HS Real Estate
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