Posted Nov 05, 2025 54 views
We are seeking an experienced and proactive Call Center Manager to lead our SEO and Digital Marketing campaign team. The ideal candidate will have a strong background in managing both outbound and inbound call center operations, with a focus on enhancing team performance and optimizing processes to achieve campaign goals. This position demands excellent leadership abilities and the capacity to oversee night shift operations while maintaining exceptional quality standards.
Key Responsibilities
- Supervise, coach, and motivate call center agents engaged in SEO and digital marketing campaigns.
- Monitor daily operations to ensure that team KPIs and quality benchmarks are consistently achieved.
- Develop and implement strategies aimed at improving team efficiency and overall performance.
- Collaborate closely with marketing and sales departments to ensure call strategies align with broader campaign objectives.
- Prepare comprehensive reports on team performance and provide recommendations based on data analysis.
- Manage scheduling, attendance, and operational efficiency specifically during night shifts.
Required Qualifications
- Proven experience as a Call Center Manager or Team Lead, preferably within digital marketing or SEO campaign environments.
- Strong communication, leadership, and problem-solving skills.
- In-depth understanding of call center metrics, CRM systems, and performance evaluation methods.
- Ability to effectively manage and inspire a team working night shifts.
- Bachelor’s degree in Marketing, Business Management, or a related discipline is preferred.
Preferred Qualifications and Benefits
- Competitive monthly salary ranging from PKR 150,000 to 200,000.
- Opportunities for professional growth within a dynamic and fast-paced digital marketing setting.
- Supportive management and a culture that values performance and continuous improvement.
- This is a full-time, in-person role requiring availability for night shift work.
Candidates should be comfortable working during night hours and eager to contribute to a vibrant digital marketing team. This role offers a rewarding opportunity for those looking to advance their career in call center management while driving the success of SEO and digital marketing campaigns.
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