1. Handle riders'inquiries 24/7 via phone, chat, and support channels.
  2. Resolve rider issues related to accounts, app usage, and bike operations.*Provide guidance on company policies, payment process, and incentives.
  3. Conduct live monitoring of bikes and batteries on road to ensure availability.
  4. Report bike breakdowns, battery failures, or emergencies to the fleet team.
  5. Follow up with riders on unresolved issues until completion.
  6. Maintain accurate logs of rider complaints, support tickets, and resolutions.
  7. Coordinate with technical, workshop, and operations teams for quick fixes.
  8. Share daily support and monitoring reports with management.
  9. Ensure riders' satisfaction by delivering professional and timely assistance.

Requirements

  1. Fresh Graduates (14 years of education completed)
  2. No experience required

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Dec 21, 2025
Posting Date:
Nov 20, 2025

Eswap Technologies (Private) Limited

Services · 11-50 employees - Lahore

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