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Customer Service Representative (Inbound)

CareersGiant

Posted Aug 02, 2021 2 views

PKR. 25,000 - 30,000/Month

Please note: Job timings are from 9am - 6:30pm (Mon - Sat) with half day on Friday.

This job also entitles you to Annual holidays and sick holidays.

Job Description:

Answer calls professionally
Respond to customer inquiries
Strongly follow up customer calls
Book appointments for clients.
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process appointments, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Complete call logs
Produce call reports

Education and Experience

Proficient in relevant computer applications
Knowledge of customer service principles and practices
Customer service experience
Good data entry/keyboard skills
Knowledge of administration and clerical processes
Relevant product knowledge

Skills Required:

Strong verbal and written communication skills
Active listening skills
problem analysis
problem solving
customer service orientation
organizational skills
attention to detail
initiative judgment
adaptability
team
workstress tolerance
resilience

Skills

Cross-Cultural Communication Skills Database Management Client Heandling

Job Details

Industry:

Consultants

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

P.E.C.H.S, Karachi, Pakistan

Gender:

No Preference

Age:

21 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Aug 09, 2021

Posting Date:

Aug 02, 2021

CareersGiant is a careers consulting company managed and directed by a London, UK graduate Amin Saleem. The company is based in Karachi but offers services throughout the world. It specialises in professional, impartial and independent careers advice and guidance to School, College & University students, Professionals and Career Changers.