- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
- You should also be familiar with help desk software.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support for client's opperational staff.
Responsibilities include:Responsibilities
- Respond to customer queries in a timely and accurate way, via video chat, live chat, phone, email etc.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Must be very good in creating content writing
Requirements:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Who we are
- Caretek is a software provider headquartered in New York, USA.
- Caretek provides solutions and services to healthcare, pharmaceutical and hospital industry.
- Caretek produces software solutions and supports them,
- Caretek also provides marketing and sales support to our clients.
- Caretek is in the process of upgrading software solution and adding web based data analytics, master data management and data manipulation components to existing software solutions.
- Caretek has also planned and produced the blueprint of a number of new innovative solutions for future activities in Easter US Market.
- Caretek is open to full time, part time, candidates who are willing to work in 3rd Shift.
Job Details
Caretek emerged with an idea to digitize medical processes covering almost all relevant areas of the industry, comprising automation of accounts, inventory, patient management, delivery management etc. The successful initiative brought us in the line of full-service technology companies that synchronizes people, processes, and technology in the smartest way possible. Our global clientele ranges from startups to SMBs to top fortune companies and we not only help them grow but also make sure that the implementation of our technology solutions is seamless, pain-free and result driven. We are obsessively passionate about making our customers happy and our mission is to help people achieve it. Now having offices in three countries i.e. USA, Pakistan & Saudi Arabia and our solutions are delivered in multiple countries making sure that our clients secure an elevated position in their individual niches and markets across the globe./p
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