Posted Jun 20, 2018 113 views
Job Description
- Must be willing to work well with his/her shift supervisor and subordinates (Attendants) and colleagues.
- Rosters Implementations
- Leave and Absenteeism coordination with other shift supervisors on a daily basis
- Staff Management- ensuring staff attendance and availability as per the duty roasters per shift, if not then take necessary measures as per SOP
- Filling out log sheets and Supervision of log maintenance by other staff
- Dress Code and Other Compliance for the shift staff
- Fleet and Transport Management for his/her shift coordination with the Shift supervisor
- Ensuring Compliance Implementation by all C F Attendants.
- Management of Breaks for Lunch etc.
- Looking after all the passengers and travelers all the time. Getting involved and taking leadership role in any unwanted or challenging situation
- Ensuring 100% Compliances by all staff and colleagues all the time
- Reporting any issues to the PCAA Mgt and making report and tracking the successful implementation of work.
- Maintain log sheet and lodge complaints as and when needed.
- Keeping an open eye all the time.
Job Responsibilities:
- Ensure availability of relevant manpower behind all counters i.e. facilitation counter, briefing counters and immigration counters during operations in consultation with CAA’s duty facilitation.
- Extend help to needy passenger in processing of travel formalities.
- Provide relevant information for guidance and assistance of passengers.
- Communication with passengers, meters & greeters and CAA authorities.
- Checking all CAA facilities in lounges on regular intervals and reporting unserviceability to the concerned officials.
- Keep good liaison with all agencies, airlines and ground handling companies at IIAP.
- Monitoring flow of passengers by identifying bottle necks in passenger flow and making efforts to remove those bottle necks.
- Completing daily terminal Checks (as assigned)
- Crowd Control and queue management.
- Responding to general enquiries and flight information.
- Handling over of Found property to the terminal manager
- Coordination with Public Announcements staff
- Administration of Passenger Facilitation Lounge Assistants
- Oversight of janitorial services with specific emphasis on toilets/washrooms, prayer area and ablution places.
- Take incident Control measures to avoid incident occurrence
- Incident reporting to Terminal Manager and Ensure remedial measures as required.
- Dealing with difficult or irate customers/travelers.
- Must have neat and tidy appearance, honest, dependable, mature and confident.
Education: Masters/Bachelors (minimum 16 years)
Experience: min 1 year Salary : Up to 29K, all inclusive. Other benefits like Life and Health Insurance, EOBI, paid Annual Leave, monthly awards.
Essential Skills: Must be extremely friendly and service oriented. Willing to help others should be the priority. Champion of avoiding conflicts and ready for conflict resolution.
Computer Knowledge, hand on experience of MS-Outlook, MS Office, ability to communicate with people ethically and courteously. Excellent communication skills, able to work as an individual as well as a team player. Ability to multi-task and work under pressure.
Desirable skills: Experience in frontline customer services, knowledge of regional languages, experience in a customer services environment, safety and security awareness.
Job Type: Full-time
Salary: Rs25,000.00 to Rs28,000.00 /month
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