Service Center Engineer IT

CDZR Services Limited Verified

Multiple Cities, Pakistan

Posted Jul 24, 2019 341 views Report Job

PKR. 35,000 - 50,000/Month

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Job Description

Customer Support: 

  • Respond to Customer’s requests raised via email 
  • Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, 
  • following internal SOPs based on Industrial Standards. 
  • Handling basic Tickets as per In house Applications/Systems basic understanding 
  • Escalating Tickets to relevant teams at 2nd Line 
  • Follow up on Opened Tickets Internally as per SLAs till resolution 
  • Updating Customers with progress as per SLAs 
  • Tickets Reports and Analysis on Daily, Weekly and Monthly basis 

NMS Monitoring (Basics): 

  • Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams 
  • Investigate and compile data on repetitive alarms 
  • Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead 
  • Follow up with responsible persons for resolving escalated/pending alarms 

 

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Aug 24, 2019
Posting Date:
Jul 24, 2019
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CDZR Services Limited

Services · 11-50 employees - Islamabad, Rawalpindi

pCDZR Services Limited/p