Contact Center Representative / Debt Collector

Cedar Financial Verified

Lahore , Pakistan

Posted Jul 29, 2019 5090 views

PKR. 40,000 - 45,000/Month

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Job Description

Reports to:

The debt collector will report to the floor supervisor and the collections manager

Job Overview:

Cedar Financial is looking to hire debt collection representatives who are willing to work in night shifts and to be a liaison between us and our consumer. The successful candidate will be able to accept ownership for effectively solving Disputes, complaints and inquiries, keeping consumer and client satisfaction at the core of every decision and behavior.


• Managing a large amount of inbound and outbound calls in a timely manner

• Communicating with our consumers in effective ways

• Negotiating easy terms for payments of Debts

• Solving consumer’s problems by giving them easy solutions for payments

• Identifying consumer’s needs, clarify information, research every issue and providing solutions

• Build sustainable relationships and engage consumers by taking the extra mile


• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• High School degree or higher

• Long term commitment

• Willingness to work in the nights

• Good at handling the pressure

• Positive and energetic attitude


Consumer Focus, Customer Service, Date Entry Skills, Listening Skills, Multi-tasking, Attention to detail, Professionalism


• Probationary Increment

• Paid Training Period

• Basic Salary 40K - 45K and Commission will be in addition to this.

• Pick and drop is being offered (only for females)

• Professional Environment

• Young enthusiastic team

• Medical insurance for permanent employees

• Fixed Night Shift Schedule (09:00 PM/10:00 PM - 06:00 AM/07:00 AM) with weekends off

• Opportunity for growth

• Team Builder event after every three months

Job Details

Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Thokar Niaz Baig, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Sep 21, 2019
Posting Date:
Jul 29, 2019
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Cedar Financial

BPO · 51-100 employees - Lahore

pWhy We Are Different/ppSince 1991, Cedar Financial has strived to become a leader in domestic and international debt recovery./ppOur mission is simple; to provide the most comprehensive and professional debt recovery services available to our clients. All this, while focusing on the unique challeng ...Read More