Call Center Manager

CGC Unverified

Lahore , Pakistan

Posted Oct 14, 2019 116 views

PKR. 60,000 - 150,000/Month

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Job Description

We are looking for female call center manager willing to work for full night shift.

Must have enough experience in BPO Industry

Build and maintain relationship with existing clients and finding new customers.

Developing and implementing Sales strategies/plans to increase the sales volume.

Maintains professional and technical knowledge by conducting in-house trainings on product knowledge.

Respond to customer correspondence in appropriate manner.

Customer support management.

Contributes to team effort by accomplishing related results as needed.

 

  • A minimum of 2-5 years consulting and/or industry experience is required
  • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
  • Shared Services Feasibility Assessments, Implementations, and Optimization
  • Ability to analyze and apply outsourcing trends
  • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
  • Core vs. Non-Core Assessments
  • Understanding of vendor landscape
  • Financial analysis and business case development experience
  • Ability to interact at all levels of the client organization
  • Excellent customer interface skills – communication & ability to deliver presentation, drive meetings.
  • Develop long term valued relationships with the client.
  • Building and maintaining strong client relationships.
  • Ability to adapt in a rapidly changing environment, work effectively under high pressure, growth mode.
  • Experience selling services around utilities

Job Details

Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Faisal Town, Lahore, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 13, 2019
Posting Date:
Oct 14, 2019
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CGC

Call Center · 1-10 employees - Lahore

Central Global Communication is professional Inbound Call Solution… where great people and innovative technology combine to bring you the best in call center services. Inbound call and outbound call center services, along with help desk and delivery services.

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