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International Call Center Manager

CGC

Posted Oct 08, 2019 9 views

PKR. 60,000 - 350,000/Month

Must have enough experience in BPO Industry

Build and maintain relationship with existing clients and finding new customers.

Developing and implementing Sales strategies/plans to increase the sales volume.

Maintains professional and technical knowledge by conducting in-house trainings on product knowledge.

Respond to customer correspondence in appropriate manner.

Customer support management.

Contributes to team effort by accomplishing related results as needed.

A minimum of 6-8 years consulting and/or industry experience is required
Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
Shared Services Feasibility Assessments, Implementations, and Optimization
Ability to analyze and apply outsourcing trends
Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
Core vs. Non-Core Assessments
Understanding of vendor landscape
Financial analysis and business case development experience
Ability to interact at all levels of the client organization
Excellent customer interface skills – communication & ability to deliver presentation, drive meetings.
Develop long term valued relationships with the client.
Building and maintaining strong client relationships.
Ability to adapt in a rapidly changing environment, work effectively under high pressure, growth mode.
Experience selling services around utilities

Skills

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Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Faisal Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Nov 09, 2019

Posting Date:

Oct 08, 2019

Central Global Communication is professional Inbound Call Solution… where great people and innovative technology combine to bring you the best in call center services. Inbound call and outbound call center services, along with help desk and delivery services.