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Job Description

Position Purpose 

  • The Chapter Administrator assists the chapter executive committee in ensuring the chapter operates smoothly and efficiently and provides a vibrant and valuable experience for the chapter membership. 

Primary Responsibilities

  •   Support chapter officers in executing their vision and strategic plan for the chapter.
  •   Assist the Chapter Chair in holding the mandated number of Board Meetings during the year including preparation of meeting agenda, notes, venue, meeting minutes and other materials as required.
  •   Support the various committees of the Board including scheduling meetings, preparing content for meetings and documenting actions points.
  •   Support the Learning Officer and Day Chairs in planning, logistics and execution of chapter events.
  •   Support the Membership Officer by managing the prospect process and ensuring new members are integrated into the chapter.
  •   Manage the membership renewal process by communicating with the chapter membership, collecting chapter dues, and providing updates to the board on renewal rates.
  •   Ensure chapter complies with governance responsibilities, including electing chapter officers, providing officer training information and adhering to the chapter by-laws.
  •   Support Forum Officer by organizing forum trainings, ensuring forum placement and maintaining chapter forum data.
  •   Manage logistics and communications for family and spouse/partner programming as envisioned by the Family Officer and Spouse/Partner Officer.
  •   Oversee chapter communications to the membership; such as newsletters, emails, videos, website postings, or text messages.
  •   Manage and update chapter websites, apps or social networking sites as directed by the chapter executive committee.
  •   Manage chapters finances ensuring budget is followed and all payments are made; provide monthly financial reports to the chapter executive committee
  •   Manage relationships with current and new vendors of the Chapter ensuring that procurement is conducted in a transparent manner and on terms most favorable to the Chapter.

Other Duties and Responsibilities

  •   Act as the main chapter liaison with Chapter’s global and the region, sharing communications and upcoming initiatives with the chapter executive committee.
  •   Complete and manage the chapter health data as required by the company.
  •   Maintain chapter files, processes and history.
  •   Provide general administrative support for the board as required.
  •   Support chapter officers on awards submissions by understanding the process, providing relevant data and information and assisting in the completion of the forms.


  •   Possess strong administrative, event planning and customer service skills
  •   Ability to manage multiple tasks and projects simultaneously in an environment of changing priorities.
  •   Meet critical deadlines and set priorities in a timely fashion
  •   Excellent organizational skills and commitment to detail
  •   Ability to work independently and be self-motivated.
  •   Strong written and oral communications skills
  •   Office-related skills: computer proficient; computer software experience; word processing; experience working with spreadsheets; data base applications; email and internet use
  •   Ability to work collaboratively and report to multiple C-level executives

Experience and Background

  •   Minimum of 3+ years’ experience in customer service or executive-level administrative support experience.
  •   Familiarity with association governance structures.
  •   Membership or association experience preferred.
  •   Experience in planning high level corporate meetings a plus.
  •   Experience working in a virtual work environment preferred.
  •   Experience in planning and executing corporate events


  •   Advanced university degree or equivalent experience required.
  •   Project management certification a plus

Physical Requirements

  •   Must be willing to work remotely
  •   Must be willing to work flexible hours; nights and weekends as required
  •   Must be willing to travel, as needed

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Advanced university degree
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Minimum of 3+ years’ experience in customer service or executive-level administrative support experience)
Apply Before:
Jul 30, 2020
Posting Date:
Jun 30, 2020
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