• We are looking for an experienced manager for our call center. If you have experience of working as a manager for more than 2 years in any call center, then you must apply.
  • Responsibilities include:
  • Managing day to day operations of call center by conducting needs assessments, defining user requirements and establishing customer-service standards
  • Develops and improve call center systems in coordination with IT by developing customer interaction and voice response systems
  • Developing, managing and updating information database for smooth functioning of the call center
  • Monitoring system performance, identifying and resolving problems, managing system, process improvement and quality assurance programs
  • Managing team by training, coaching and disciplining employees.
  • Initiating corrective actions plan for smooth operations of call center.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Customer Relation Department
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
Telecommunication/Others
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years (Relevant experience of Telecom)
Apply Before:
Aug 12, 2019
Posting Date:
Jul 11, 2019

Chughtai Lab

Healthcare / Hospital / Medical · 1501-2000 employees - Lahore

Chughtai Lab is a fully equipped, state of the art pathology laboratory based in Lahore, Pakistan. Founded by Dr A. S. Chughtai in 1983 under the name of Lahore Lab, the mission was to provide patients and physicians with a pathology laboratory that they could trust. Today, more than 33 years later, the mission remains the same. Welcome to our home on the web. Here you will find all the information you might need about us, our people and our work. You can contact our pathologists and you can see the instrumentation that we use. You can find out the nearest lab location and you can set up an appointment for free home sample collection. Most importantly, you can access your lab test results right here on your computer./p

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