Posted Sep 30, 2021 4 views
• Lead a customer first mission. Using VOC or customer insights from employees,customers and various tools to analyze customer needs. Introduce new SOP’s and processes based on customer insights to add value for customers.
• Analyze customer satisfaction score through different mediums on all services offers, analyze customer complaints data and sharing both data with respective departments with training on improving and sustaining it to the high level.
• Based on data define and propose training needs of internal customers. Brainstorm and define road map of what is needed in collaboration with HR.
• Do audits via live monitoring and mystery audits to review the impact of training and introduction of new SOP’s. Measure effectiveness of new SOP’s and training by keeping a track of trend of customer satisfaction and complaints.
• Use CRM data to build a new data structure that captures customer sentiment beyond established customer metrics.
• Share detailed insights with stakeholders across the organization on customer response. Keeping a track of customer response at all the customer touch points and updating departments on their response KPI’s with the reporting mechanism in place
• Design and introduce customer loyalty programs based on customers insights
Job Details
Chughtai Lab
Chughtai Lab is a fully equipped, state of the art pathology laboratory based in Lahore, Pakistan. Founded by Dr A. S. Chughtai in 1983 under the name of Lahore Lab, the mission was to provide patients and physicians with a pathology laboratory that they could trust. Today, more than 33 years later, the mission remains the same. Welcome to our home on the web. Here you will find all the information you might need about us, our people and our work. You can contact our pathologists and you can see the instrumentation that we use. You can find out the nearest lab location and you can set up an appointment for free home sample collection. Most importantly, you can access your lab test results right here on your computer./p
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