We are looking for a Customer Relationship Officer to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our customerare satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our customers enjoy themselves and plan to come back to our showroom.
- Greet Walk-in Customers and note down their information
- Attend to special customers(e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral departments
- Provide information about products, services.
- Anticipate customer needs and build rapport with customers
- Offer assistance with certain tasks (e.g. drinks, arrangements, taking messages)
- Address customer complaints and escalate to Customer Relationship Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Preferred will be given to them who worked within Construction/ Architecture Industry.