Posted Jan 23, 2020 6 views
Chughtaiz (Pvt) Ltd is looking for an experienced professional from the construction industry to lead its showroom sales.
Main responsibilities:- Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
- Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
- HR; Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
- Working with Installation Managers to ensure service standards of installers and installations are maintained
- Working with the Assistant Sales Manager to identify individual training requirements across the showroom team
- Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
- Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
- Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
- Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
- Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
- Advisors to achieve showroom targets and budgets
- Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
- Motivate a large team to achieve key performance metrics
Skills
Job Details
Chughtai Group includes 3 different companies working in the construction market 1) Chughtai Enterprises: Specializes in import and installation of street light poles and under ground HT/LT electrification. Chughtai enterprises is an approved government and army contractor company with having successfully completed some of the major projects in the country. 2) Chughtaiz: Chughtaiz specializes in High end designer Kitchens and Wardrobes. 3) CDA Appliances UK: Chughtai group has launched a multinational British built-in Kitchen appliances company in Pakistan.
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