Posted Mar 17, 2020
- We are hiring a Customer Service Representative( Female ) to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Shift timing: 2:00 pm to 10:00 pm
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Skills
Job Details
CICO Pvt Ltd
About us Found in 2001, we are one of the largest conglomerate serving clients in Middle East and Asia providing services in technical services, facilities management, construction, manpower supply and engineering. Our clients are testimonial to our services and professional standards. Building on our experience of customer service and regional expertise we have established ourselves in communication services and back office support with an aim to provide end to end solution to our clients. We have integrated latest technology and multi-lingual skills at our regional hub with capacity of over 100 agents ready to serve clients across all industries in the Middle East and Asian market.
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