Customer Service Representative

CICO Pvt Ltd Unverified

Lahore , Pakistan

Posted Dec 17, 2019 114 views

PKR. 15,000 - 45,000/Month

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Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Details

Job Channel:
Industry:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Jail Road, Lahore, Pakistan
Gender:
Female
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 3 Years
Apply Before:
Jan 16, 2020
Posting Date:
Dec 17, 2019
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CICO Pvt Ltd

Call Center · 11-50 employees - Lahore

About us Found in 2001, we are one of the largest conglomerate serving clients in Middle East and Asia providing services in technical services, facilities management, construction, manpower supply and engineering. Our clients are testimonial to our services and professional standards. Building on o ...Read More

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