Posted Mar 25, 2021 1 views
We are looking for ''E-Commerce Customer Support (NIGHT SHIFT)'' with a highly qualified background and must have nice English spoken skills for the position of Customer Service Representative. In this role, you will be a primary contact by phone or email for customer inquiries about our products and brand before and after-sales.Main Responsibilities:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
- Assist clients on order-on-line.
- Deal with orders in the back office and liaise with logistics.
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Manage ongoing customer relationships utilizing our CRM tools.
- Develop collaborative, positive working relationships with staff.
- Assist customers with after-sales service issues.
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to clients.
- Maintain and update regular client correspondence.
Job requirements:
- Minimum of 2 years experience in customer service.
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program.
- Outstanding written and verbal communication skills, great phone etiquette, and elevated speech.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
- Proven to be organized, methodical, rigorous.
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
- Team player able to develop great relations with co-workers.
Contract length: 12 months
Job Types: Full-time, Contract
Job Details
Cloud Peanuts
Based in New York, United State and Karachi, Pakistan, PotDrum Digital is a full-service digital marketing and software development agency that helps businesses generate leads, build an online community and constantly engage its target audience for greater visibility. We follow a step-by-step process, which starts with strategy and continues with implementation, measurement and fulfillment.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative (CSR)
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
