Posted Jul 17, 2017 21 views
Cloud Servers Pvt Ltd is PAKISTAN's first IPv6 servers provider. We are looking to expand our team. We are looking for highly talented professional who has energy and passion to to be a part of our eam. We offer excellent salary package and career growth potential.
As a Web Hosting Sales/Support Rep, you will be responsible for:
- Assist customers about services/packages and convince to buy.
- Resolve customer complaints via Calls, Emails, Web chat etc.
- Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles
- Logging and keeping records of customer/employee queries
Job Details
Cloud Servers Pvt Ltd.
Cloud Servers Pvt Ltd.
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