Essential Requirements
· B.S. in Information Technology or relative subjects
· Around 4 years of experience in information technology (experience with a start-up will be preferred)
· Good written and verbal communication skills
· Microsoft, Cisco, Linux, Certified IT Specialist would be plus.
· Preference given to candidates with the following: CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, ITIL
· Ability to work under pressure and handle multiple problems simultaneously
· Knowledge/Experience of hardware and software technologies.
Key Responsibilities:
· Diagnose computer errors and provide technical support.
· Manage AV equipment for conference calls and be knowledge of Skype.
· Troubleshoot software, hardware and network issues.
· Train end-users how to setup and use new technologies.
· Backup and restore an organization's data files and systems.
· Install, configure and upgrade PC software and operating systems.
· Clean and repair computer hardware, such as keyboards and printers.
· Provide Technical support to customers in U.S. and Europe.
· Provide technical support over the phone or Web.
· Manage AV equipment for conference calls and be knowledge of Skype.
· Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
· Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
· Setup employee equipment, including, hardware, software and cables.
· Manage inventory and track IT assets used by the organization.
· Maintain and deploy images of laptops for quick deployment.
· Demonstrate an understanding of employees’ current and future needs.
· Manage the sensitive information and technical piece of new hires and terminations within the organization.
· Develop and enhance cooperative interdepartmental relationships and communications.
· Administrate ADSGAL which includes account creation, termination, changes and report building.
· Develop a wide understanding of employee used software for PC.
· Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues.
· Provide basic network administration through knowledge of Microsoft AD and O365.
· Perform basic network trouble shooting of Cisco equipment before escalation.
· Review reports to audit computer and application violations.
· Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
· Serve as an organization watchdog on best practices related to processes, technology, and information systems.
· Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
Additional Responsibilities (as a part of the IT Team):
· Manage urgent IT situations, which may involve technical hardware or software problems.
· Serve as a resource for country programs to increase their effectiveness in planning and implementation of IT solutions.
· Lead and participate in IT projects.
· Prepare and present weekly updates.
· Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner
· Develop and update plans for new product / service releases within the team
· Assist in the technical development of employee: monitor, mentor and assist in English.
Managed Cloud Service Provider