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Job Description

Essential Requirements

·         B.S. in Information Technology or relative subjects

·         Around 4 years of experience in information technology (experience with a start-up will be preferred)

·         Good written and verbal communication skills

·         Microsoft, Cisco, Linux, Certified IT Specialist would be plus.

·         Preference given to candidates with the following: CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, ITIL

·         Ability to work under pressure and handle multiple problems simultaneously

·         Knowledge/Experience of hardware and software technologies.

Key Responsibilities:

·         Diagnose computer errors and provide technical support.

·         Manage AV equipment for conference calls and be knowledge of Skype.

·         Troubleshoot software, hardware and network issues.

·         Train end-users how to setup and use new technologies.

·         Backup and restore an organization's data files and systems.

·         Install, configure and upgrade PC software and operating systems.

·         Clean and repair computer hardware, such as keyboards and printers.

·         Provide Technical support to customers in U.S. and Europe.

·         Provide technical support over the phone or Web.

·         Manage AV equipment for conference calls and be knowledge of Skype.

·         Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

·         Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.

·         Setup employee equipment, including, hardware, software and cables.

·         Manage inventory and track IT assets used by the organization.

·         Maintain and deploy images of laptops for quick deployment.

·         Demonstrate an understanding of employees’ current and future needs.

·         Manage the sensitive information and technical piece of new hires and terminations within the organization.

·         Develop and enhance cooperative interdepartmental relationships and communications.

·         Administrate ADSGAL which includes account creation, termination, changes and report building.

·         Develop a wide understanding of employee used software for PC.

·         Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues.

·         Provide basic network administration through knowledge of Microsoft AD and O365.

·         Perform basic network trouble shooting of Cisco equipment before escalation.

·         Review reports to audit computer and application violations.

·         Make hardware repairs as necessary and/or manage repair work outsourced to vendors.

·        Serve as an organization watchdog on best practices related to processes, technology, and information systems.

·         Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.

Additional Responsibilities (as a part of the IT Team):

·         Manage urgent IT situations, which may involve technical hardware or software problems.

·         Serve as a resource for country programs to increase their effectiveness in planning and implementation of IT solutions.

·         Lead and participate in IT projects.

·         Prepare and present weekly updates.

·         Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner

·         Develop and update plans for new product / service releases within the team

·         Assist in the technical development of employee: monitor, mentor and assist in English.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Jan 30, 2020
Posting Date:
Jan 09, 2020
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Information Technology · 11-50 employees - Islamabad

Managed Cloud Service Provider

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