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Job Description

Essential Requirements

·       B.S. in Information Technology or relative subjects

·       2-3 years of experience in information technology

·       Experience with Office 365 Support

·       Experience Level 1 System and Network Support

Key Responsibilities:

·       Administer cloud-based Office 365 platform, including SharePoint, OneDrive, MS Office, Outlook and Exchange

·       SharePoint configuration, administration, support and maintenance

·       Covers installation and activation issues for Microsoft 365 Apps for enterprise.

·       Diagnose computer errors and provide technical support.

·       Troubleshoot software, hardware and network issues.

·       Train end-users how to setup and use new technologies.

·       Supporting Cloudelligent in-house IT operations at Islamabad office

·       Working with Cloudelligent HR team for on-boarding/off-boarding employees

·       Vendor Management for procurement and support (Cloudelligent/Clients)

·       Assisting Cloud team with migration and supporting infrastructure on AWS

·       Backup and restore an organization's data files and systems.

·       Install, configure and upgrade PC software and operating systems.

·       Clean and repair computer hardware, such as keyboards and printers.

·       Provide Technical support to customers in U.S. and Europe.

·       Provide technical support over the phone or Web.

·       Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is

·       Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.

·       Setup employee equipment, including, hardware, software and cables.

·       Manage inventory and track IT assets used by the organization.

·       Maintain and deploy images of laptops for quick deployment.

·       Demonstrate an understanding of employees’ current and future needs.

·       Manage the sensitive information and technical piece of new hires and terminations within the organization.

·       Develop and enhance cooperative interdepartmental relationships and communications.

·       Administrate ADSGAL which includes account creation, termination, changes and report building.

·       Develop a wide understanding of employee used software for PC.

·       Provide network administration through knowledge of Microsoft AD and O365.

·       Perform network trouble shooting of Cisco equipment before escalation.

·       Review reports to audit computer and application violations.

·       Make hardware repairs as necessary and/or manage repair work outsourced to vendors.

·       Serve as an organization IT champion on best practices related to processes, technology, and information systems.

·       Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.

·       Manage urgent IT situations, which may involve technical hardware or software problems.

·       Lead and participate in IT projects.

·       Prepare and present weekly updates.

·       Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.

·       Develop and update plans for new product/ service releases within the team.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Information Technology
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 20, 2020
Posting Date:
Nov 19, 2020
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Information Technology · 11-50 employees - Islamabad

Managed Cloud Service Provider

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