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Posted Apr 14, 2021 49 views
What We Do
- At Cloudelligent our belief is in innovating cloud technologies, providing efficient enterprise solutions for fast growing companies to scale out their cloud infrastructure.
- Our main focus is to build long term relationships with the clients and believe in outcome base approach.
- Our experience ranges from designing, developing, integrating, deploying, and scaling cloud solutions.
Job Timings: 8:00am to 5:00pm, Central Time (CT)
Essential Requirements
- B.S in information technology or relative subjects
- Around 5 years of experience in information technology.
- Experience with Office 365 Support.
- Experience with hardware and software technologies.
Key Responsibilities
- Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues.
- Covers installation and activation issues for Microsoft 365 Apps for enterprise.
- Diagnose computer errors and provide technical support.
- Troubleshoot software, hardware and network issues.
- Train end-users how to setup and use new technologies.
- Supporting Cloudelligent in-house IT operations at Islamabad office
- Working with Cloudelligent HR team for on-boarding/off-boarding employees
- Vendor Management for procurement and support (Cloudelligent/Clients)
- Assisting Cloud team with migration and supporting infrastructure on Azure/AWS
- Backup and restore an organization's data files and systems.
- Install, configure and upgrade PC software and operating systems.
- Clean and repair computer hardware, such as keyboards and printers.
- Provide Technical support to customers in U.S. and Europe.
- Provide technical support over the phone or Web.
- Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is
- Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
- Setup employee equipment, including, hardware, software and cables.
- Manage inventory and track IT assets used by the organization.
- Maintain and deploy images of laptops for quick deployment.
- Demonstrate an understanding of employees’ current and future needs.
- Manage the sensitive information and technical piece of new hires and terminations within the organization.
- Develop and enhance cooperative interdepartmental relationships and communications.
- Administrate ADSGAL which includes account creation, termination, changes and report building.
- Develop a wide understanding of employee used software for PC.
- Provide network administration through knowledge of Microsoft AD andO365.
- Perform network trouble shooting of Cisco equipment before escalation.
- Review reports to audit computer and application violations.
- Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
- Serve as an organization IT champion on best practices related to processes, technology, and information systems.
- Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
- Manage urgent IT situations, which may involve technical hardware or software problems.
- Lead and participate in IT projects.
- Prepare and present weekly updates.
- Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.
- Develop and update plans for new product/ service releases within the team.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
May 15, 2021
Posting Date:
Apr 14, 2021
Cloudelligent
Information Technology · 11-50 employees - Islamabad
Managed Cloud Service Provider
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