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Job Description

What We Do

  • At Cloudelligent our belief is in innovating cloud technologies, providing efficient enterprise solutions for fast growing companies to scale out their cloud infrastructure.
  • Our main focus is to build long term relationships with the clients and believe in outcome base approach.
  • Our experience ranges from designing, developing, integrating, deploying, and scaling cloud solutions.

Job Timings: 8:00am to 5:00pm, Central Time (CT)

Essential Requirements 

  • B.S in information technology or relative subjects
  • Around 5 years of experience in information technology.
  • Experience with Office 365 Support.
  • Experience with hardware and software technologies.

Key Responsibilities

  • Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues. 
  • Covers installation and activation issues for Microsoft 365 Apps for enterprise.
  • Diagnose computer errors and provide technical support.
  • Troubleshoot software, hardware and network issues.
  • Train end-users how to setup and use new technologies.
  • Supporting Cloudelligent in-house IT operations at Islamabad office
  • Working with Cloudelligent HR team for on-boarding/off-boarding employees
  • Vendor Management for procurement and support (Cloudelligent/Clients)
  • Assisting Cloud team with migration and supporting infrastructure on Azure/AWS
  • Backup and restore an organization's data files and systems.
  • Install, configure and upgrade PC software and operating systems.
  • Clean and repair computer hardware, such as keyboards and printers.
  • Provide Technical support to customers in U.S. and Europe.
  • Provide technical support over the phone or Web.
  • Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is
  • Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
  • Setup employee equipment, including, hardware, software and cables.
  • Manage inventory and track IT assets used by the organization.
  • Maintain and deploy images of laptops for quick deployment.
  • Demonstrate an understanding of employees’ current and future needs.
  • Manage the sensitive information and technical piece of new hires and terminations within the organization.
  • Develop and enhance cooperative interdepartmental relationships and communications.
  • Administrate ADSGAL which includes account creation, termination, changes and report building.
  • Develop a wide understanding of employee used software for PC.
  • Provide network administration through knowledge of Microsoft AD andO365.
  • Perform network trouble shooting of Cisco equipment before escalation.
  • Review reports to audit computer and application violations.
  • Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
  • Serve as an organization IT champion on best practices related to processes, technology, and information systems.
  • Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
  • Manage urgent IT situations, which may involve technical hardware or software problems.
  • Lead and participate in IT projects.
  • Prepare and present weekly updates.
  • Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.
  • Develop and update plans for new product/ service releases within the team.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
2 Years - 5 Years
Apply Before:
May 15, 2021
Posting Date:
Apr 14, 2021
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Information Technology · 11-50 employees - Islamabad

Managed Cloud Service Provider

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