Posted Nov 06, 2025 76 views
Located in Gujranwala, the Commercial Experience Executive is a key member of the commercial experience team, reporting directly to the Commercial Experience Manager and working within an Experience Center. This role is centered on delivering outstanding customer service by managing walk-in customers, addressing their inquiries, and enhancing their overall experience. The position demands a proactive approach to customer retention, complaint resolution, and maintaining high standards in customer facilitation. Additionally, the role supports product upselling and ensures efficient service delivery to meet business objectives.
Key Responsibilities
- Welcome and guide walk-in customers with a warm and professional demeanor.
- Develop a solid understanding of the CRM system and related portals to assist customers effectively.
- Address customer queries promptly to enhance their experience at the Experience Center.
- Maintain consistently high-quality standards in customer service and facilitation.
- Promote product upselling initiatives within the Experience Center environment.
- Implement strategies to improve customer experience while reducing average wait and service times.
- Demonstrate confidence and humility in serving customers, taking full ownership of their needs.
- Resolve customer complaints in a timely manner and actively manage customer retention and churn.
- Coordinate with multiple stakeholders to ensure efficient resolution of customer issues.
- Meet assigned monthly targets related to adherence, service quality, and sales KPIs.
- Stay informed about current company policies, procedures, promotions, products, and value-added services offered by Jazz.
Required Qualifications
- Excellent communication and interpersonal skills to engage effectively with customers and internal stakeholders.
- Strong stakeholder management abilities and clear communication proficiency.
- Proven experience in sales and customer service roles.
- Proficiency in Microsoft Office applications and email communication.
- Knowledge of telecom products and practical experience with customer management systems.
- Ability to manage stakeholder relationships to ensure timely completion of action plans while maintaining standardization.
- Flexibility to work Experience Center hours as required by business needs to ensure seamless customer service and daily business closure.
Preferred Qualifications and Benefits
Jazz is recognized as one of Pakistan’s leading employers, offering a distinctive professional culture that fosters continuous learning and development. Employees benefit from visionary leadership and a supportive environment that promotes a flourishing lifestyle. The organization values truthfulness, entrepreneurial spirit, innovation, professional collaboration, and a strong customer-centric culture.
Joining Jazz means becoming part of a transformative journey impacting over 70 million customers. The company is committed to diversity and inclusion, creating an environment where all employees can thrive. This role provides an opportunity to contribute to a dynamic team driving success in a rapidly evolving digital economy, empowering millions with essential tools for progress.
Applications for this position will be accepted until 6th November 2025. Jazz is an equal-opportunity employer dedicated to fostering an inclusive workplace for all.
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