Posted Nov 10, 2025 78 views
The Commercial Experience Executive is an integral member of the commercial experience team, based at the Experience Center in Gujranwala and reporting directly to the Commercial Experience Manager. This role is centered on delivering outstanding customer service by managing walk-in customers and ensuring their experience aligns with the company’s high standards. The position requires a proactive mindset to enhance customer retention, resolve complaints efficiently, and collaborate with various stakeholders to maintain service excellence and meet sales objectives.
Key Responsibilities
- Welcome and guide walk-in customers, creating a positive first impression and ensuring smooth customer flow throughout their visit.
- Develop proficiency in the CRM system and related portals to handle customer inquiries effectively.
- Provide exceptional customer service by addressing questions and improving the overall experience at the center.
- Uphold the highest quality standards in customer facilitation and product upselling efforts.
- Identify and implement improvements to reduce average wait and service times, thereby boosting customer satisfaction.
- Exhibit confidence and humility when serving customers, taking ownership of issues and ensuring timely resolution.
- Drive customer retention initiatives and minimize churn through attentive service and consistent follow-up.
- Collaborate with multiple stakeholders to resolve customer concerns promptly and maintain service quality.
- Meet monthly KPIs related to adherence, service quality, and sales performance targets.
- Stay updated on company policies, procedures, promotions, products, and value-added services offered by Jazz.
Required Qualifications
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Proven ability to manage stakeholders and communicate clearly for collaboration and issue resolution.
- Demonstrated experience in sales and customer service within a fast-paced environment.
- Proficiency in Microsoft Office applications and email communication.
- Solid understanding of telecom products and hands-on experience with customer management systems.
- Capability to manage multiple stakeholders and ensure consistent execution of action plans.
- Flexibility to work Experience Center hours as required by business needs, ensuring continuous customer service and daily business closure.
Preferred Qualifications and Benefits
Jazz is one of Pakistan’s leading employers, known for fostering a professional culture that promotes continuous learning, innovation, and collaboration. Employees benefit from visionary leadership and a supportive environment that encourages both personal and professional growth. The company values diversity and inclusion, creating a workplace where all individuals can thrive.
Joining Jazz means becoming part of a transformative journey impacting over 70 million customers nationwide. The organization’s core values emphasize entrepreneurial spirit, customer obsession, and teamwork, offering an empowering workplace for those passionate about contributing to the digital economy. This role provides a unique opportunity to play a critical part in driving success and making a meaningful difference in the lives of millions.
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