Posted Nov 12, 2025 86 views
Based in Gujranwala, the Commercial Experience Executive is a key member of the commercial experience team, reporting directly to the Commercial Experience Manager and operating from an Experience Center. This role is centered on delivering outstanding customer service by managing walk-in customers, addressing their inquiries, and enhancing their overall experience. The position requires a proactive attitude towards customer facilitation, product upselling, and complaint resolution, ensuring service quality and timeliness. Collaboration with various stakeholders is essential to resolve issues efficiently while consistently achieving monthly targets related to adherence, service, and sales. Staying well-informed about Jazz’s current policies, promotions, and product offerings is critical to success in this role.
Key Responsibilities:
- Welcome and assist walk-in customers with a professional and approachable demeanor.
- Gain a working knowledge of the CRM system and related portals to support customer interactions.
- Address customer queries promptly to improve satisfaction and experience at the center.
- Uphold the highest standards in customer facilitation and service delivery.
- Promote product upselling initiatives within the Experience Center to drive revenue growth.
- Implement strategies aimed at reducing average wait times and enhancing overall service efficiency.
- Exhibit confidence and humility while serving customers to build trust and rapport.
- Take full ownership of customer complaints and ensure their timely and effective resolution.
- Focus on customer retention efforts and manage churn proactively.
- Coordinate with multiple stakeholders to resolve issues and ensure follow-up on action plans.
- Consistently meet assigned monthly KPIs related to adherence, service quality, and sales targets.
- Maintain up-to-date knowledge of Jazz’s policies, procedures, promotions, products, and value-added services.
Required Qualifications:
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Proven ability in stakeholder management and clear, effective communication.
- Demonstrated experience in sales and customer service environments.
- Proficiency in Microsoft Office applications and email communication.
- Familiarity with telecom products and hands-on experience using customer management systems.
- Capability to manage stakeholder relationships to ensure timely closure of action plans and maintain operational standards.
- Flexibility to work Experience Center hours in alignment with business needs to provide seamless customer service.
Preferred Qualifications and Benefits:
Joining Jazz offers the opportunity to work with one of Pakistan’s leading employers, recognized for visionary leadership and a distinctive professional culture. Employees enjoy a thriving lifestyle supported by continuous learning and development opportunities. Jazz fosters a diverse and inclusive environment where entrepreneurial and innovative mindsets flourish alongside strong collaboration. The company’s deep customer focus aims to positively impact the lives of over 70 million customers. This role provides a chance to contribute to a transformative journey, empowering millions to succeed in the digital economy while advancing your own career within a dynamic and supportive workplace.
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