Commercial Experience Executive

The Commercial Experience Executive is a key member of the commercial experience team, based at the Experience Center in Gujranwala and reporting directly to the Commercial Experience Manager. This role centers on delivering outstanding customer service by warmly welcoming walk-in customers, addressing their inquiries, and enhancing their overall experience. The position requires a proactive attitude towards customer facilitation, product upselling, and prompt complaint resolution to maintain high service standards and foster customer loyalty. Flexibility in working hours is essential to support business operations and ensure smooth service delivery.

Key Responsibilities

- Welcome and assist walk-in customers with a professional and friendly approach.
- Develop a solid understanding of the CRM system and related portals.
- Respond effectively to customer queries at the Experience Center, aiming to enhance their experience.
- Maintain high-quality standards in customer interactions and service delivery.
- Promote and facilitate product upselling within the Experience Center environment.
- Identify and implement improvements to reduce wait times and improve service efficiency.
- Exhibit confidence and humility while serving customers.
- Take ownership of customer complaints and ensure timely resolution.
- Manage customer retention efforts and minimize churn.
- Coordinate with various stakeholders to resolve issues promptly.
- Meet or exceed monthly KPIs related to adherence, service quality, and sales targets.
- Stay informed about current company policies, procedures, promotions, products, and value-added services.

Required Qualifications

- Strong communication and interpersonal skills.
- Effective stakeholder management and communication abilities.
- Proven experience in sales and customer service roles.
- Proficiency in Microsoft Office applications and email communication.
- Knowledge of telecom products and practical experience with customer management systems.
- Ability to standardize processes and manage stakeholder expectations.
- Flexibility to work Experience Center hours as required to ensure excellent customer service and daily business closure.

Preferred Qualifications and Benefits

Jazz is recognized as a leading employer in Pakistan, dedicated to creating a diverse and inclusive workplace. The company encourages entrepreneurial thinking, innovation, professional collaboration, and a customer-focused culture. Employees benefit from visionary leadership, a unique professional environment, ongoing learning and development opportunities, and a supportive lifestyle. Joining Jazz means contributing to the empowerment of over 70 million customers in the digital economy and being part of a dynamic organization driving meaningful change and growth.

Applications for this role will be accepted until December 1, 2025. Jazz is an equal opportunity employer that values diversity and inclusion at all organizational levels.