Product Support Manager

Computer House Verified

Lahore , Pakistan

Posted Sep 30, 2021 150 views

PKR. 100,000 - 150,000/Month

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Job Description

Product Support Manager (100K/year) - Remote Work

  • Product Support Managers are the cream of the crop.
  • They are the most highly skilled, elite support Managers at Crossover.
  • They embody the world-class culture that is the cornerstone of Crossover’s customer support team.
  • These Managers have a passion for solving complex technical issues.
  • For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.
  • From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success.
  • They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service.
  • With their advanced technical skills and knowledge, they provide innovative solutions to complex issues.
  • These leaders enjoy identifying and removing complexity.
  • Their main goal is to improve the quality of the overall experience for our customers.

Mandatory requirements:

  • Bachelor degree in Computer Science
  • Pristine spoken and written English
  • 5+ years providing technical support and software engineering
  • Advanced technical acumen in modern software languages
  • Be able to break down complex information for those not well versed in technical terms and processes
  • Expert in the following:
  • Java / JavaScript / CSS / HTML
  • C#
  • .Net
  • Previous experience managing an L1/L2 support team
  • Extensive experience writing playbooks for L1/L2 support teams

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Department Head
Minimum Experience:
6 Years
Apply Before:
Oct 31, 2021
Posting Date:
Sep 30, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
1-9%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Rarely
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Computer House

Information Technology · 51-100 employees - Lahore

Computer House is a software company & we deal in software project development.

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